Order And Payment
How to place an order?
To place your order, follow these steps:
- Browse through our wide range of products until you find something you like. After you've chosen what you want, select the relevant size, if applicable. You can check our size chart for reference.
- Click on 'Buy Now' or 'Add to Cart' to save the product for future checkout.
- Once you're done, proceed to checkout, confirm your shipping address, provide with your contact information, and select the desired payment method to confirm your order by clicking 'Pay Now'.
- To confirm your order, feed the OTP sent to your registered mobile number.
How do I know if my order was placed successfully?
Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the internet connection wasn't disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@era-blend.in
How do I check the status of my order?
To find out when your order is arriving, just drop us a WhatsApp text at+91-6290007167or you can email us atsupport@era-blend.in.
Why can't I see the COD option?
If the COD option is not available, it's because your order value is more than INR 1,300. In that case, you can opt for the pre-paid option.
I wish to add a few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a new order for the other products.
How do I cancel the order I have placed?
Email us atsupport@era-blend.inorWhatsApp us at +91-6290007167 with details of the order you want to cancel.Please note that you can only cancel an order before it has been shipped,so we suggest sending any cancellation requests within 8 hours of placing the order.
Shipping and Tracking
How can I track my order?
- To track your order, please login to your account and check the order details.
- Once the order is shipped an e-mail will be sent to you with the order tracking number.
How long will it take for my order to be delivered?
Orders once shipped are typically delivered within 6 - 7 business days. Delivery time may vary depending on the shipping address and other factors (public holidays, extreme weather conditions etc.)
Can I modify the shipping address of my order before it has been shipped?
Yes, before the product has been shipped the shipping address can be changed. But the request for change of address should be given within 12 hours of placing the order.
Return and Refunds
I wish to exchange the product.
We only return products in case of any damage, misprint or broken. You need to email us at support@era-blend.in with proper images of the product showing the defect and original packaging.
What are the terms of the Return Policy?
Once we receive the request, someone form the courier partner's team will arrive at the address for a pickup within 5 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.
My return request is approved. When will the product be picked up?
Once we receive the request, someone form the courier partner's team will arrive at the address for a pickup within 5 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.